Appointments

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APPOINTMENTS

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How to Book or Cancel an Appointment

  1. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service
    See our Registration Notes for details.
  2. By Telephone:
    Call 0141 889 8809 during our opening hours.
  3. In Person: Visit reception during opening hours.

Please let the practice know if you cannot keep an appointment.

Click Here for further information

About our Appointments System

Urgent Appointments

Any patient who requires medical advice and feels unable to wait for the first available, bookable appointment should telephone the practice on 0141 889 8809 between during our opening hours.

Please see our Urgent Problems and Out of Hours page for information.

General Information

To ensure continuity of care, we ask that you try to attend the same doctor for problems where possible.

On the Day Appointments

The vast majority of our appointments are bookable on the day they are required. As appointments can be quickly booked up in the morning, we would advise you to telephone early on the morning of your choice.

Pre-Bookable Appointments

For patients who would like to book in advance, or who have to return for review to the doctor, we have a small number of appointments that can be booked in advance.

Emergency Appointments

If you feel that you require an emergency appointment, click here for further details.

Cancelling an Appointment

If you need to cancel an appointment, click here.

Appointment Times

Doctor & Nursing Appointment times can be found here.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Patient Access
    If you booked your appointment using Patient Access, you can cancel it online by clicking here.
  2. By Text Message:
    When you receive an appointment reminder by text, simply return a text message saying you do not want your appointment anymore.
  3. By Telephone:
    Please call us on 0141 889 8809 and tell the receptionist.
  4. In Person: Call into your surgery and let the receptionist know in person.
  5. By Fax:
    You can fax us your cancellation on 0141 840 8251

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.