The practice considers aggressive behaviour to be: any personal abusive or aggressive comments, cursing and swearing, physical contact and aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives, will be reported to the police as an assault. The patient would then be removed from our practice list immediately.