It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. We have an established Carer’s policy and a Carer’s information pack available from Reception.

The practice is committed to providing a safe and comfortable environment where patients and staff are confident that best practice is being followed.

Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone.

The practice will endeavour to provide a formally trained chaperone upon request, but patients would help us by requesting a chaperone when booking an appointment where a chaperone is required. This may mean rescheduling appointments in order to meet this need.

A doctor, nurse or other health care professional may also require a chaperone to be present for certain consultations.

Our aim is to give you the highest possible standard of service and to deal quickly with problems that arise.

In support of this we operate a complaints procedure. Our system meets the nationally agreed criteria for dealing with NHS complaints. A leaflet giving details of our procedure is available.

Complaints Leaflet

You can obtain a copy of the NHS complaints procedure by visiting nhsinform.scot.

Under Section 23 of the Freedom of Information (Scotland) Act 2002 (The Act), a “public authority” which is defined as including General Practitioners, must prepare a publication scheme setting out the information it routinely makes publicly available.

The British Medical Association Model Publication Scheme for General Practitioners in Scotland has been approved by the Scottish Information Commissioner who is responsible for promoting and enforcing the Act. In addition, we have to review the scheme from time to time.

The Publication Scheme is a complete guide to the information routinely made available to the public by Anchor Mill Medical Practice. It is a description of the information about our General Practitioners and Practice, which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

In adopting (or reviewing) our publication scheme, we are required to have regard to the public interest in:

• Allowing public access to information we hold: and
• The publication of reasons for the decisions we make.

Freedom of Information Contact Details

The point of contact for further information or comments relating to the Model Publication Scheme is: Ms Carrie Young, Secretary, Scottish General Practitioners Committee, British Medical Association, 14 Queen Street, Edinburgh EH2 1LL, Tel. 0131 247 3000, Fax. 0131 247 3001.

If you require further clarification regarding the Freedom of Information Act 2002, please contact the Practice Manager on 0141 889 8809.

These are local standards set within this practice for the benefit of our patients. It is our responsibility to give you treatment and advice. Following discussion with you, you will receive the most appropriate care. No care or treatment will be given to you without your informed consent or the consent of your guardian/advocate. In the interest of your health, it is important for you to understand all the information given to you.

Please ask questions if you are unsure of anything.

Read/Download our Practice Privacy Notice

Trainees

We are fortunate and pleased to be a Training Practice. This means that at any time there will be a GP Trainee/ Trainees working alongside the established Partners. These doctors are attached to the Practice for 18 months of their Specialist GP Training Program, the remainder of which is undertaken in hospital.

They will be supervised when in practice by their Educational Supervisor who is one of the regular GP Partners. As part of their training they are expected to video a number of consultations and we are grateful to those patients who permit this.

The recorded consultations are:

• • used for analysis and assessment alongside their Trainer

• • in order to improve and develop GP consulting skills

• • only done so with the express permission of the patient, and can be declined by the patient

• • reviewed in confidence between the Trainee and Trainer for the purposes of training

• • stored safely or encrypted when awaiting review

• • erased once viewed

• comply with all GDPR regulations

We may also ask our patients for feedback (Questionnaire) on the Trainees at specified times in their training.

Many thanks for your cooperation in this. Together we aim to ensure excellent GPs for the future.

The practice considers aggressive behaviour to be: any personal abusive or aggressive comments, cursing and swearing, physical contact and aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives, will be reported to the police as an assault. The patient would then be removed from our practice list immediately.