Patient Rights and Responsibilities

We Will

  • Ensure our patients have 24 hour access to medical advice.
  • Work in partnership to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.

We would respectfully ask that you

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat all staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform practice staff of any alterations in your circumstances, such as change of telephone number, change of surname, address, etc. Please ensure that we have your correct telephone number, even if it is ex directory.